All our orders are packed in hermetically sealed packages, solid and leaving no indication of the content
A tracking number of the shipment will be communicated to you as soon as the parcel is taken over by the carrier
You must check the condition of the package upon arrival before accepting it. If the package appears to be deteriorated to damage the product, you must report it to the agent and refuse it. Only then we can deal with the incident in the best way possible.
In case you accept unreservedly a parcel which has been damaged during its delivery, we can under no circumstances be held responsible for its replacement or for any compensation. This verification on arrival is very important, even if the probability of deterioration of this type remains extremely low.
Packages are generally shipped within 48 hours after receipt of payment and from the first working day following the order, within the limit of available stocks.
In case of unavailability in stock, we indicate the time needed to ship your order. If this period exceeds 15 days, you are entitled to cancel the order and request a refund.
The delivery time of 2 working days is given as an indication and does not constitute a commitment or a guarantee.
SOFT offers you two types of transport, without insurance, by mail, the parcel is delivered in a relay point or directly to you, without signature. Regardless of the shipping method chosen, we will provide you as soon as possible an internet access code that will allow you to track your parcel delivery online. Your package will be delivered with discretion.
Shipping cost include packaging, handling and postage
Shipping costs are free from 30 € including taxes of purchases, for a delivery in mainland France
For form without signature, in case of delay of delivery, the Client must inform Laboratoire International de Diffusion, without delay by mail
Laboratoire International de Diffusion will approach the carrier and conduct an investigation. An investigation can take up to 21 day business days.
If during this period the product is found, it will be redirected as soon as possible to the Client.
If the 21-day period has not yet reached the customer, Laboratoire International de Diffusion will not forward the order at his own expense and will not refund the order and shipping costs.
If you wish a delivery against signature, an additional cost applies, thank you to contact us. Regardless of the shipping method chosen, we will provide you, as soon as possible, with an internet access code that will allow you to track online the delivery of your package.
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